Órale Mexican Restaurant (“Órale,” “we,” “us,” or “our”) cares about your privacy. This Privacy Policy explains what information we collect, how we use it, and what choices you have when you visit theorale.com or use any website, app, or service that links to this policy (our “Services”). By using our Services, you agree to the practices described below. Your use of our Services is also governed by our Terms of Service.

1. Information We Collect

We collect information in a few different ways: information you give us directly, information collected automatically, and information from partners or third parties.

A. Information You Provide

Placing an Order. When you place an order through the Services, we may collect:

• Name
• Phone number
• Email address
• Delivery address
• Date of birth (if provided)
• Order details and delivery instructions

Online orders placed through our website are processed by SpotOn, our third-party point-of-sale and ordering provider. SpotOn may collect and process information necessary to complete your order, including contact details, payment information, and order history. Their use of your information is governed by their own privacy policy. If you join a loyalty program, subscribe to SMS updates, or leave feedback, we collect the information you provide in connection with those activities. Merchants. If you are a merchant or business partner, we may collect contact details, business info, tax identification, and payment/payout details. Drivers. Drivers using our Services may provide their name, contact information, and delivery-related details. Payments. Payment card details are processed by a third-party processor. Órale does not store or process full payment card numbers. Communication & SMS. When you contact us or opt in to text messages, we may collect your name, email, phone number, device details, and any information you include when interacting with our messages. Job Applicants. If you apply for a job, we collect the information you submit, such as your resume, contact info, and employment history.

B. Information Collected Automatically

Device Information. IP address, browser type, OS version, etc.
Usage Information. Pages visited, links clicked, features used, timestamps, etc.
Location Information. With permission, we may collect precise location for delivery, store-finder, or location-based messaging.
Cookies. We and partners use cookies and pixels to understand usage and personalize experiences.

C. Information From Third Parties

Restaurants. We may receive order history from restaurants fulfilling your orders.
Partners. We may receive data from marketing or analytics partners.

D. Payment Processing

Payments for online orders are processed by SpotOn and may also involve other secure third-party processors such as Stripe. These providers use your information only as needed to complete your transaction and operate under their own privacy policies. Órale does not store or process full payment card numbers.

2. SMS Marketing & Notifications

If you provide your phone number and opt in, you agree to receive automated and recurring text messages from Órale, including promotions, updates, and abandoned-cart reminders. Consent is not required to make a purchase. Message and data rates may apply. Message frequency varies. Opting Out. Reply STOP to unsubscribe. Reply HELP for assistance, or contact us at manager@theorale.com. What We Collect for SMS. Phone number, device identifiers, IP address, message interaction data, order activity, and (if enabled) location. Abandoned Cart Text Messages. If you opt in, we may send automated texts reminding you of items left in your cart. Messages are delivered through Klaviyo and participating mobile carriers. Carriers are not liable for delayed or undelivered messages. SMS Third-Party Sharing. To deliver SMS messages, we may share necessary information with SMS platforms, service providers, and mobile carriers. These partners use your data only to provide messaging services. Location-Based Messaging. If you allow location permissions, your approximate or precise location may be used to send region-specific offers or updates. You may disable location sharing at any time in your device settings.

3. How We Use Your Information

• Fulfilling and improving our Services
• Understanding usage patterns
• Communicating with you (email, SMS, calls)
• Processing payments
• Sending promotions (where allowed)
• Fraud prevention and security
• Compliance with legal obligations

4. How We Share Information

To fulfill your order with restaurants and delivery drivers.
To resolve issues you report.
With vendors that support our Services (hosting, SMS platforms, payment processors, SpotOn, analytics providers, etc.).
For analytics via tools like Google Analytics.
For legal reasons when required by law or to protect rights/safety.
In business transfers such as mergers or sales.
With your consent when explicitly granted.

5. Your Choices

Location. You can turn off precise location in device settings.
Marketing Emails. You can unsubscribe at any time.
SMS. Reply STOP to opt out of SMS communications.
Do Not Track. We do not respond to DNT signals.

6. Third-Party Sites

Our Services may link to third-party sites. Their privacy policies apply, not ours.

7. Security

We use reasonable safeguards but cannot guarantee 100% security of electronic data.

8. International Visitors

Your data may be processed in the United States. By using the Services, you consent to this.

9. Children’s Privacy

We do not knowingly collect information from children under 13.

10. Questions & Support

Contact us anytime at manager@theorale.com.

11. Changes to This Policy

We will update this page when changes are made. The updated version takes effect when posted.