NEW! In our effort to provide a more orchestrated system for on-line carry out orders pick-up, you will be given 2 options. First is to place a scheduled order for pick-ups that are a minimum of more than one hour out. Second, we have terminated the “order ready time” for pick-ups and are now doing an “As Soon As Possible” system. We will now be sending a text message to the number in our system when your order is ready for pick-up. This will alleviate the problem of customers arriving in many cases 10-30 minutes early before their order is ready due to customers not paying attention to their given pick-up times thereby having customers congregating in the pick-up area waiting for their orders. This will reduce customer and kitchen frustration as On Line/Web site ordering, Door Dash ordering, phone in ordering, walk in ordering turns the kitchen into chaos. We highly encourage carry orders to be place Through our Web Site. Soon we will eventually be doing away with phone in orders altogether.
Order Terms
Cancellation/Refund/Return Policy
We want you to be satisfied with your order. We offer the following solutions for order cancellations, refunds, and returns. Please contact us directly with any questions about our policies.
A. Order Cancellation
You have the ability to update or abandon your order at any time prior to selecting ‘Pay for Pickup’ or ‘Pay for Delivery’. Once an order is placed and confirmed by us, we begin preparing it and therefore we cannot accept cancellations of any orders once confirmed by us.
B. Refunds and Returns
If you receive an order that has missing items, wrong items, or unsatisfactory items please contact us. Any provided refunds will be processed via the payment method used to place the order.
Delivery Policy
A. General Information
All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and discuss options.
B. Delivery Area
Items offered on our website are only available for delivery to addresses within a fixed radius around our restaurant. You can enter your address to see if you are in our delivery zone.
C. Delivery Time
An estimated delivery time will be provided to you once your order is placed. Unless there are exceptional circumstances, we make every effort to fulfill your order within this time period.
D. Delivery Date
Date of delivery will be chosen at the time the items are ordered by you.
E. Delivery Fee
Additional delivery fees may apply.
F. Delivery Instructions
You can provide special delivery instructions on the checkout page on our website.
G. Questions
If you have any questions about the delivery or your order, please contact us.
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