These Order Terms explain how online orders, delivery, pickup, refunds, rewards, and mobile messaging work at Órale Mexican Restaurant. By placing an order through our website or online ordering tools, or by enrolling in our mobile messaging program, you agree to the terms below.

Cancellation / Refund / Return Policy

We want every guest to be satisfied with their order. If something is wrong, please contact us as soon as possible so we can help.

1. A. Order Cancellation
   You may update or abandon your order anytime before selecting “Pay for Pickup” or “Pay for Delivery.” Once an order is submitted and confirmed, our kitchen begins preparing it immediately and cancellations are no longer possible.
2. B. Refunds and Returns
   If your order arrives with missing items, incorrect items, or anything that does not meet expectations, please contact us promptly. Approved refunds will be issued to the original payment method used to place the order.

Delivery Policy

Delivery is offered within a limited area and is subject to product availability, order volume, and weather or traffic conditions.

1. A. General Information
   All orders depend on product availability. If an item becomes unavailable after you place your order, we will contact you to offer a substitution, adjustment, or cancellation of that item.
2. B. Delivery Area
   Delivery is available only within a set radius around our restaurant. You can enter your address at checkout to confirm whether you are in our delivery zone.
3. C. Delivery Time
   An estimated delivery time will be shown once your order is placed. We make every effort to deliver within that window, but delays may occur due to traffic, weather, or unusually high order volume.
4. D. Delivery Date
   Delivery date and time are selected during checkout. Same-day delivery times are estimates; scheduled future orders will be prepared as close to the selected time as possible.
5. E. Delivery Fee
   Delivery fees may apply and will be shown at checkout before you complete your order. Fees may vary based on distance, order platform, and promotions.
6. F. Delivery Instructions
   You can include special delivery instructions at checkout (for example, leave at front desk, side door, or gate code). We will follow reasonable instructions where possible for safety and practicality.
7. G. Questions
   If you have questions about your delivery or need to check on an order, please contact us directly using the information below.

Pickup Policy

Pickup orders are prepared to be fresh and ready close to the quoted time. Please arrive as near to that time as possible.

1. A. Pickup Timing
   An estimated pickup time will be shown at checkout. During busy periods, there may be slight delays, but we will always aim to keep food quality high.
2. B. Holding Orders
   We will hold your order for a reasonable period after the ready time. Please note that hot food quality may decline if picked up significantly later than scheduled.
3. C. Verification at Pickup
   For your protection, our staff may ask for your name, order number, or payment confirmation before releasing an order. Large orders may require additional verification.
4. D. Missed Pickup
   If an order is not picked up within a reasonable timeframe, we may not be able to guarantee food quality, and refunds may not be available.

Loyalty / Rewards Policy

From time to time, Órale may offer loyalty perks such as points, punch cards, birthday rewards, or exclusive guest offers. These programs are our way of saying thank you to our regular guests and may be updated, changed, or discontinued at any time.

1. A. Eligibility
   Participation may require a valid email address or mobile number, opting in to communications, and, where applicable, completing a minimum number of qualifying visits or purchases.
2. B. Birthday Rewards
   Guests who share their birthday month and day may receive a birthday reward. These offers are time-limited, may require a minimum purchase, and may vary based on seasonal or promotional campaigns.
3. C. Non-Transferable
   Rewards, discounts, and promotional offers have no cash value, cannot be transferred, and may not be combined with other promotions unless clearly stated by Órale.
4. D. Program Changes
   Órale may update, modify, or discontinue any loyalty or rewards program at any time, with or without notice. Rewards already earned will be honored to the extent allowed by program rules and applicable laws.

Online Ordering Terms

1. A. Use of the Website
   You agree to use our online ordering tools only for lawful purposes and in a way that does not damage, disable, or interfere with our website or Services.
2. B. Pricing, Taxes, and Fees
   Prices, menu items, and availability may change without notice. Taxes, delivery fees, and service charges will be shown at checkout before you confirm your order.
3. C. Allergies and Dietary Needs
   Our kitchen handles common allergens. If you have allergies or dietary restrictions, please note them clearly on your order and, when possible, call the restaurant to confirm. We do our best but cannot guarantee an allergen-free environment.
4. D. SMS and Email Updates
   If you provide an email address or mobile number, we may send you order confirmations, status updates, and, where permitted, marketing messages. You can opt out of marketing messages at any time; transactional messages about your orders may still be sent.
5. E. Limitation of Liability
   To the fullest extent permitted by law, Órale is not liable for indirect, incidental, or consequential damages related to your use of our online ordering or delivery services. If we are found liable for any claim, our total liability will not exceed the total amount you paid for the specific order in question.

Mobile Messaging Terms of Service

The Órale mobile message service (the “Service”) is operated by Órale Mexican Restaurant (“Órale,” “we,” or “us”). By enrolling in or using the Service, you agree to these Mobile Messaging Terms, which supplement our Privacy Policy and other Terms posted on this site. We may modify or cancel the Service or any of its features at any time. Your continued use of the Service after changes take effect means you accept those changes.

1. A. Types of Messages
   By consenting to Órale’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Órale at the mobile number you provide. Messages may be sent using an automatic telephone dialing system or similar technology and may include promotions, specials, loyalty offers, and cart reminders.
2. B. Consent Not a Condition of Purchase
   You do not have to sign up for the Service in order to make a purchase, and your consent to receive text messages is not a condition of any purchase. Participation is completely voluntary.
3. C. Message Frequency and Charges
   We do not charge a separate fee for the Service, but message and data rates may apply from your wireless provider. Message frequency varies based on your interactions with us. You are responsible for any charges related to SMS/text messages imposed by your wireless provider.
4. D. Opting Out and Help
   You may opt out of the Service at any time. Text the single keyword command STOP to +1 (844) 526-5927 or click the unsubscribe link (where available) in any text message to cancel. You will receive a one-time confirmation text. For help with the Service, text HELP to the same number or email merrily@theorale.com.
5. E. Number Changes
   If you change or deactivate your mobile number, you agree to notify us and re-enroll with your new number if you wish to continue using the Service. We may change any short code or telephone number used for the Service at any time and will notify you of such changes.
6. F. Carrier Disclaimer
   Participating wireless carriers are not liable for delayed or undelivered messages. Delivery of messages is subject to effective transmission from your network operator and is outside Órale’s control.
7. G. Limitation of Liability
   To the extent permitted by law, Órale is not liable for any failed, delayed, or misdirected delivery of information sent through the Service, any errors in such information, or any actions you take or do not take in reliance on the Service.
8. H. Privacy
   We respect your right to privacy. Information collected through the Service is handled in accordance with our Privacy Policy, which explains how we collect, use, and protect your personal information.

Contact Us

If you have questions about your order, delivery, pickup, these terms, or our mobile messaging program, please contact us: Órale Mexican Restaurant
2530 Orchard Lake Rd
Sylvan Lake, MI 48320
Phone: (248) 622-5102
Email: manager@theorale.com